In this video I will be showing you some new features released in the SecurePark web console, pertaining to violation management. These changes have been made to improve how you can monitor and manage violations. If you have any further questions or need something explained a little more in depth, email us at at support@securepark.io, or send me a message in chat which can be found on the bottom right hand corner of SecurePark.
On the new screen above, you'll see that a lot of fields are the same, just moved around to make it easier for you to search. We’ve moved the plate and violation fields near the top, and still have other filter fields available for you to select. What we’ve done is removed the multiple fields pertaining to status changes such as Collections and overdue.
Under the Status field you can see a drop-down list of statuses that may not be entirely familiar to you.
Important: With these new changes, a violation may only be in one status at a time.
Issued, abbreviation IS, means that this violation has simply been issued by the patroller and has had no other changes done to it. All violations will automatically be put into the Issued status when they are created by the patroller.
If you void the violation, the status changes from Issued to the void status (VD). If the violation is paid (online or manual), the status will be automatically changed to Paid (PD). Similarly, if you create a structured settlement on a violation, the status moves from Issued to Structured Settlement, or SS.
The next status you see here is Appeal/Dispute/Hold (AP). Currently there is no functionality behind this that actually puts the cost on a hold, but that will be coming in the future. For right now, this is a status change to alert users that this violation is being disputed, appealed or on hold for any reason.
Overdue is an automatic status change - meaning, you cannot manually change a violation from Issued to Overdue. Overdue is done by the system once a violation passes into the first Overdue Tier that you’ve set up. If you haven’t set up any overdue tiers, the violation will stay in issued until another status is given. Although you can’t manually mark a violation as overdue from the Issued status, you CAN mark it as overdue from any other status. For example, if the violation is in a collections status and you receive an appeal, you can change the status to Overdue, so long as it has already passed the overdue tier.
Plate Export File is a status code that you can use to identify which vehicle plates associated to unpaid violations need to be exported into a file that is typically sent to the motor vehicle system (DMV, MTO) to obtain the registered owners contact details. You can search/filter violation based on this status and save a copy of the results to make an export file.
Once the export file is created (and sent manually by the customer), these violations can be manually changed to “Waiting Owner (WO)” status, meaning they are awaiting for the registered owner info from the DMV.
Once the DMV file has been returned, customers can manually change the status to “Registered Owner (RO)” meaning that the registered owner contact details have been received and the violation is ready for the generation of notice or collection letters. And lastly, if you are missing the owner data for this violation, you can set it to the Missing Owner (MO) status.
Please note that these status codes are optional and require you to change them manually to track the process in your organisation.
The next 4 statuses are pretty self-explanatory - these reference the number of collection (or notice) letters that have been sent to the registered owner, and then if the violation has finally been sent to the collections agency.
If you take the registered owners to court in order to retrieve violation payments, you can set the violations to the court status.
Just like before, you can pull up the abbreviations legend if you’re having trouble remembering which abbreviation belongs to which status.
Now, since these statuses I went through here are just for searching (and you can select to search as many as you’d like, of course) you still want to be able to perform these status changes. To do that, it’s in the same place as before, under the Actions menu. Simply select your violations from the search results, and click on the status you’d like it changed to.
Note that the action Mark for Towing is not a status. Marking a plate for towing creates a flag on the plate, which then applies it to all violations on that plate. If you mark one violation for Towing, and that plate has multiple outstanding violations, all of those violations will be marked for towing since the tow check is now assigned to the plate, not the violation. So, if you need to remove the tow check, you will need to remove it on all of the outstanding violations, not just the one you set it on.
That concludes this video about statuses. Again, if you need more help or have further questions, email support@securepark.io or start a chat with me.